Quiz - Case management, formal and informal social support

1. Which of the followings is not a reason for the development of case management?

• A. Non-government organizations prefers to use the title "manager".
• B. Services are structured in terms of categorized individual or social needs and problems.
• C. Owing to professionalization and the need to save cost, services are specialized for specific needs and problems.
• D. Clients or their families sometimes need a variety of services that are available in a number of different agencies

2. What is the major function of Gatekeeping?

• A. To conduct the intake interview of client applying for services
• B.To reduce abuses and contain cost
• C.To refer cases to other agencies
• D.To provide service information upon enquiry.

3. Which of the followings is not one of our major responsibilities when referring clients to other agencies?

• A.Seek client's consent and prepare the client
• B.Prepare the referral agency, i.e. the one receiving the client
• C.Follow-up on the progress of the referral by contacting both the client and the referral agency
• D.Obtain permission from one's own agency

4. Which of the followings is not part of our informal support network?

• A. Family
• B. Friends
• C. Social welfare organizations
• D. Neighbours and people in the community

5. Which of the followings is not a reason for social workers to help building informal social support networks of their clients?

• A. Informal social support network helps to solve client's problems.
• B. Informal social support network can help clients to deal with their daily life issues.
• C. Most people use their informal social support network before using the formal support network.
• D.Informal social support network helps clients to be less dependent on formal service network.

6. What is social capital?

• A.The amount of investment that a society has in its financial market and its productivity
• B.The amount of resources spent in building informal social networks in the community and its ability to meet individual needs
• C.An aspect of human capital as indicated by the number and the resourcefulness of the people we know
• D.The total financial reserve of a government

7. Which of the followings is not usually classified as a community development effort?

• A. Building mutual aid and self-help groups
• B. Developing social action groups
• C. Forming cooperatives
• D. Promoting self-employment